Refund policy

Cox Marine Creations — Return & Refund Policy

Last Updated: August 2026

At Cox Marine Creations, customer satisfaction, livestock health, and product quality are extremely important to us. Due to the nature of live coral and made-to-order aquarium products, please review all policies carefully before placing an order.

3D Printed Products – Return & Refund Policy

Due to the custom-made and made-to-order nature of our 3D printed reef products, all sales are considered final.

We do not accept returns or exchanges for:

  • Buyer's remorse
  • Incorrect ordering
  • Color preference
  • Minor layer lines or cosmetic variations inherent to the 3D printing process

Custom-made, personalized, or modified items are non-returnable and non-refundable once production has started.

We do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect due to seller error.

If your item arrives damaged or defective, you must contact us within 48 hours of confirmed delivery. To submit a damage claim, please provide clear photos of the product, photos of the packaging, and photos of the shipping label.

Approved claims may qualify for a replacement product, store credit, or partial refund at seller discretion. Shipping costs are non-refundable unless the issue was caused by verified seller error.

Live Coral — DOA Policy

Live Arrival Guarantee

Live arrival is guaranteed on the first delivery attempt.

Standard DOA Claims

Any coral that arrives DOA must be reported within 2 hours of the carrier-recorded delivery time. Clear daylight/white-light photos of the affected coral in its original sealed shipping bag, before acclimation, are required. Additional photos or current aquarium parameters may be requested.

Approved standard DOA claims will be resolved with store credit or replacement with a future order, at our discretion.

Carrier-Delay DOA Claims

We understand that carrier delays are outside both the customer's and our control. If a carrier delay results in a coral arriving DOA, the claim may still qualify for store credit for the value of the affected coral, provided the package is accepted on the first delivery attempt and the DOA is reported within 2 hours of delivery with the required sealed-bag photos.

Exclusions

Shipping charges are excluded from all DOA credits and are non-refundable. Any replacement shipment or future order is subject to applicable shipping charges.

Coverage does not apply to:

  • Missed delivery attempts
  • Incorrect or incomplete addresses provided by the customer
  • Refusal of delivery
  • Packages not retrieved promptly when held for pickup
  • Coral removed from bag before claim is submitted
  • Improper acclimation
  • Tank instability, parameter issues, livestock aggression, pests, or equipment failure after delivery

Live coral cannot be returned.

Order Cancellations

Orders may be canceled before shipment unless production has already started on custom or made-to-order items. Custom orders and personalized products are non-refundable once production begins.

Contact Information

For refund questions or claim requests:

Cox Marine Creations
Email: coxmarinecreations@gmail.com

Facebook: facebook.com/coxmarinecreations

Semper Fi from Cox Marine Creations — Utah made, reef-tested, and built for real-world use.