DOA Policy

DOA POLICY

⚠️ LIVE ARRIVAL GUARANTEE (DOA POLICY)

We offer a Live Arrival Guarantee under the following STRICT conditions:

✔ Package must be received on the FIRST delivery attempt
✔ Coral must remain in the original, sealed bag
✔ Clear photo/video must be submitted within 1 hour of delivery

📸 REQUIRED FOR ALL DOA CLAIMS

To qualify, you MUST provide ALL of the following:

• Clear photo of coral in unopened bag
• Photo of the shipping label
• Photo/video clearly showing the coral’s condition
• Time-stamped proof of delivery (tracking screenshot is acceptable)

🧪 SYSTEM REQUIREMENTS

By purchasing, you confirm your system is stable and reef-ready.

If requested for claim review, you must provide recent test results (within 24 hours) for:

• Salinity
• Temperature
• Alkalinity
• Nitrate
• Phosphate

Additional documentation may be required at seller’s discretion.

❗ IMPORTANT CLAIM RULES

• Coral must NOT be removed from bag before claim is submitted
• Coral added to tank = automatic void of DOA claim
• All claims must be submitted within the 1-hour window

💳 CLAIM RESOLUTION

• Approved DOA claims will receive STORE CREDIT ONLY
• Shipping costs are NON-REFUNDABLE
• Store credit must be used on a future order

❌ NOT COVERED

• Carrier delays or shipping issues
• Missed or delayed delivery attempts
• Incorrect shipping addresses
• Coral removed from bag before claim
• Improper acclimation
• Tank instability or parameter issues